1. General Policy
Marivon delivers professional, instructor-led educational programs and allocates instructors, scheduling, administrative resources, and program capacity based on confirmed registrations.
Accordingly, purchases made through Marivon are generally considered final, and registrations are subject to the terms outlined in this policy.
2. Non-Refundable Purchases
Unless otherwise expressly stated in writing, registrations and payments made to Marivon are generally:
- Non-refundable
- Non-transferable
- Non-cancellable
Refunds will generally not be provided in circumstances including, but not limited to:
- Change of mind
- Failure to attend one or more sessions
- Scheduling conflicts
- Personal or professional commitments
- Internet connectivity or technical issues on the participant’s side
- Failure to meet system or software requirements
- Dissatisfaction arising from personal expectations where the program has been delivered as described
- Failure to participate in optional community activities
Failure to attend a scheduled session does not entitle participants to refunds, credits, or rescheduling unless expressly approved by Marivon.
3. Exceptional Circumstances
Marivon understands that unforeseen situations may arise. Although registrations are generally non-refundable, refund or cancellation requests may be reviewed on a case-by-case basis in exceptional circumstances.
Examples may include:
- Duplicate or accidental payments
- Administrative or billing errors
- Situations where Marivon is unable to deliver the purchased program
- Other exceptional circumstances deemed appropriate after review
Participants wishing to request a refund or cancellation should contact Marivon Support and provide:
- Registered full name
- Registered email address
- Program name
- Payment reference or transaction ID (where available)
- Reason for the request
Each request will be reviewed individually based on the circumstances. Submission of a request does not guarantee approval of a refund or cancellation.
4. Program Cancellation or Rescheduling by Marivon
If Marivon cancels or is unable to conduct a scheduled program due to operational or unforeseen circumstances, participants may be offered one of the following, as appropriate:
- Transfer to another available batch
- Rescheduling the session to a future date
- A full refund of the program fee
Marivon will make reasonable efforts to communicate any such changes as early as practicable.
5. Duplicate Payments
If a participant is charged more than once for the same registration due to a payment processing or technical error, Marivon will verify the transaction and, where appropriate, refund the duplicate amount through the original payment method.
6. Refund Processing
Where a refund request is approved, refunds will generally be processed through the original payment method used for the purchase.
Marivon will typically review eligible refund requests within 7 business days. Once approved, refunds are generally initiated within 7–10 business days, although the time taken for the funds to appear in the participant’s account may vary depending on the payment gateway, banking institution, or card issuer.
Applicable taxes, currency conversion charges, or third-party payment processing fees (where non-refundable) may be deducted where permitted by law.
7. Failed or Incomplete Payments
Registration is confirmed only after successful payment.
If a payment fails, is declined, or remains incomplete, no registration or seat reservation will be created until successful payment is received.
8. Contact Us
For refund or cancellation requests, please contact:
Marivon
- support@marivon.com
- Phone
- +91 120 6051241
By purchasing any Marivon program or service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.